Help Center
Find answers to common questions and get support
Quick Help
Frequently Asked Questions
Getting Started
How do I create an account for my child?
Sign up as a parent, then add your child's profile in the dashboard. We follow COPPA guidelines to ensure your child's safety and privacy.
What age group is MathMates.ai designed for?
MathMates.ai is designed for children ages 5-11 (grades 1-5), with content that adapts to their skill level.
How do I start my first math game?
After logging in, click "Play Games" and choose from Practice Mode, Challenge Mode, or Timed Mode. The game will adapt to your child's grade level.
Games & Learning
What math topics are covered?
We cover addition, subtraction, multiplication, division, fractions, patterns, word problems, and visual math appropriate for grades 1-5.
How do the difficulty levels work?
Our AI adapts the difficulty in real-time based on your child's performance, ensuring they're always challenged but not frustrated.
Can my child play offline?
Many games work offline once loaded. However, progress tracking and new content require an internet connection.
Themes & Characters
What adventure themes are available?
Choose from Forest, Space, Ocean, Candy, Pirate, Dinosaur, and Medieval themes - each with unique characters and storylines.
How do I unlock new themes?
New themes unlock as your child progresses and earns achievements. Some themes may require completing certain milestones.
Can my child customize their avatar?
Yes! Children can choose from dozens of themed avatars and unlock new customization options through gameplay achievements.
Parent Dashboard
How can I track my child's progress?
The parent dashboard shows detailed progress reports, time spent learning, topics mastered, and areas needing improvement.
How do I set screen time limits?
Go to Settings > Parental Controls to set daily time limits, session lengths, and schedule learning times.
Can I see what my child is struggling with?
Yes, the analytics section highlights areas where your child needs extra practice and provides personalized recommendations.
Safety & Privacy
Is MathMates.ai safe for children?
Absolutely. We're COPPA compliant, use no third-party ads, and maintain the highest privacy standards for children's data.
What data do you collect?
We only collect essential learning progress data to improve the educational experience. No personal information is shared with third parties.
How can I delete my child's account?
You can request account deletion anytime through Settings > Account > Delete Account, or contact our support team.
Still need help?
Can't find what you're looking for? Our support team is here to help.
Contact Support