Privacy Policy
Last updated: August 25, 2025
Your Privacy is Our Priority
At MathMates, we are committed to protecting the privacy and safety of children and families. This Privacy Policy explains how we collect, use, and protect information when you use our educational platform.
AI Technology & Data Processing
MathMates uses artificial intelligence and machine learning technologies to provide personalized educational experiences. Here's how AI impacts your data:
AI Processing
- • Adaptive difficulty adjustment algorithms
- • Learning pattern analysis for personalization
- • Automated content recommendation
- • Performance trend identification
- • Educational progress prediction modeling
AI Data Protection
- • All AI processing happens on secure servers
- • No personal data shared with AI model providers
- • Learning data is anonymized for AI training
- • Parents can opt-out of AI personalization
- • AI models are audited for bias and fairness
Important: Our AI systems are designed to enhance learning, not replace human judgment. All AI-generated recommendations should be considered alongside parental guidance and professional educational advice.
COPPA Compliance & Child Safety
MathMates complies with the Children's Online Privacy Protection Act (COPPA) and is designed specifically for children aged 5-11. We provide enhanced protections for our youngest learners.
Enhanced Protection for Children Under 7
Children in 1st grade (ages 5-6) receive additional privacy protections including mandatory parental supervision, limited session times, and minimal data collection.
What We Do
- • Require parental consent for all child accounts
- • Enhanced consent for children under 7 (1st grade)
- • Mandatory parental supervision for ages 5-6
- • Automatic session time limits (15 min for 1st grade)
- • Collect only necessary educational data
- • Provide parents full control over child data
- • Use secure, encrypted data storage
What We Don't Do
- • No behavioral advertising
- • No data sharing with third parties
- • No social features or chat
- • No collection of unnecessary personal info
Information We Collect
Parent/Guardian Information
- Account Information: Name, email address, password (encrypted)
- Profile Data: Optional profile information you choose to provide
- Communication: Messages you send us for support or feedback
- Payment Information: Processed securely through third-party providers (we don't store payment details)
Child Information (With Parental Consent)
- Basic Profile: First name, grade level, birthdate (for age-appropriate content)
- Learning Data: Math problems attempted, answers given, time spent learning
- Progress Information: Achievement levels, topics mastered, learning preferences
- Usage Data: Time spent in app, features used (no personal browsing history)
🛡️ All child data is linked to the parent account and can be accessed, modified, or deleted by parents at any time.
Age-Based Data Collection & Protection
1st Grade (Ages 5-6) - Enhanced Protection
- • Minimal Data: Only essential learning progress
- • Parental Supervision: Required for all sessions
- • Session Limits: Maximum 15 minutes per session
- • No Social Features: No sharing or comparison with others
- • Enhanced Consent: Additional parental acknowledgments required
Grades 2-5 (Ages 7-11) - Standard COPPA Protection
- • Educational Focus: Learning data and progress tracking
- • Achievement Sharing: Optional with parental consent
- • Extended Sessions: Up to 30 minutes with breaks
- • Parental Control: Full access to all child data
Technical Information
- Device Information: Device type, operating system, browser type (for compatibility)
- Usage Analytics: App performance, error reports, feature usage (anonymized)
- Security Logs: Login attempts, security events (for account protection)
Cookies & Tracking Technologies
We use cookies and similar technologies to improve your experience and analyze how our service is used. We are committed to transparency about our use of these technologies.
Essential Cookies
Required for basic functionality:
- • Authentication and login sessions
- • Security and fraud prevention
- • User preferences and settings
- • Shopping cart and progress saving
These cannot be disabled.
Functional Cookies
Enhance your experience:
- • Theme and display preferences
- • Language and region settings
- • Accessibility feature preferences
- • Recently viewed content
You can disable these in settings.
Analytics Cookies
Help us improve our service:
- • Usage patterns and feature popularity
- • Performance monitoring
- • Error reporting and debugging
- • A/B testing for improvements
Anonymized and aggregated data only.
Third-Party Services
We use privacy-focused third-party services:
- Google Analytics: Website usage analytics (with IP anonymization enabled)
- CloudFlare: Content delivery and security (essential cookies only)
- Stripe: Payment processing (for subscription management)
- AWS: Secure cloud hosting and data storage
All third-party services are bound by strict data processing agreements and comply with our privacy standards.
Managing Your Cookie Preferences
- • Use our cookie banner to customize preferences
- • Access cookie settings from your account dashboard
- • Configure your browser to block or delete cookies
- • Contact us at [email protected] for assistance
How We Use Information
Educational Purposes
- Provide personalized learning experiences
- Adapt difficulty to each child's level
- Track learning progress and achievements
- Generate reports for parents
- Recommend appropriate learning activities
Service & Security
- Maintain and improve our platform
- Provide customer support
- Ensure account security
- Prevent fraud and abuse
- Comply with legal requirements
Information Sharing & Disclosure
We Never Sell Your Data
We do not sell, rent, or share personal information with third parties for marketing purposes.
Limited Sharing Scenarios:
- Service Providers: Trusted partners who help us operate the platform (AWS, authentication services) under strict data protection agreements
- Legal Requirements: When required by law, court order, or to protect safety
- Business Transfer: In the unlikely event of a merger or acquisition, with advance notice to users
- Parental Access: Parents can access all data associated with their child's account
Data Security & Protection
Encryption
All data is encrypted in transit and at rest using industry-standard protocols
Secure Infrastructure
Hosted on AWS with enterprise-grade security measures and regular audits
Access Controls
Strict employee access controls and regular security training
Your Rights & Controls
Parent Rights
- Access all child data at any time
- Modify or correct child information
- Delete child profiles and data
- Control data collection preferences
- Receive data exports in common formats
- Withdraw consent and close accounts
How to Exercise Rights
- Use parent dashboard settings
- Contact [email protected]
- Send written request to our address
- We respond within 30 days
- No fees for reasonable requests
- Identity verification may be required
Data Retention & Deletion
We follow a comprehensive data retention policy that balances educational continuity with privacy protection. All retention periods are based on legitimate business needs and legal requirements.
Retention Periods
Active Accounts
Data retained while account remains active plus 12 months for educational continuity
Closed Accounts
Personal data deleted within 30 days, anonymized learning analytics kept for service improvement
Legal & Security Records
Security logs (7 years), financial records (7 years), legal communications (10 years)
Automatic Deletion
Immediate Deletion
Parents can request immediate deletion of all child data at any time. Most data is deleted within 48 hours, with some backup systems taking up to 30 days.
Data Minimization Principles
Collection Minimization
We collect only data necessary for educational services
Purpose Limitation
Data used only for stated educational and operational purposes
Accuracy Maintenance
Regular data accuracy reviews and correction processes
International Users
MathMates is based in the United States. If you use our service from outside the US, your information may be transferred to and processed in the United States, where privacy laws may differ from your country.
We comply with applicable international privacy laws, including GDPR for European users, and provide the same high level of privacy protection to all users worldwide.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes:
- We'll notify you via email and in-app notifications
- Changes will be posted on this page with an updated date
- For material changes, we'll provide 30 days' notice
- Continued use constitutes acceptance of updated terms
You may close your account if you disagree with any changes.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, we're here to help. Our privacy team is committed to responding promptly and thoroughly.
Privacy Questions
- Email: [email protected]
- Support: [email protected]
- Response Time: Within 24-48 hours
- Business Hours: Mon-Fri, 9 AM - 6 PM EST
Data Rights Requests
- Email: [email protected]
- Subject Line: Include "Data Request"
- Response Time: Within 30 days
- ID Verification: May be required
Quick Actions
Delete Child Data: Use parent dashboard or email [email protected]
Data Export: Request via dashboard settings or support ticket
Cookie Settings: Available in account preferences and footer
Security Issues: Report immediately to [email protected]
For general inquiries, visit our Contact Page.