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We love hearing from families using MathMates!
Support Hours
Monday - Friday: 9 AM - 6 PM MST
Saturday & Sunday: Closed
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Have a question, suggestion, or need help? We'd love to hear from you!
Frequently Asked Questions
How do I create an account for my child?
Parents create the main account, then add child profiles through the dashboard. All child accounts are managed by parents for safety and COPPA compliance.
Is MathMates.ai safe for children?
Yes! We're COPPA compliant, use no behavioral advertising, include no social features, and give parents full control over their child's data and experience.
What ages/grades does MathMates.ai support?
Our platform is designed for children aged 5-11, covering math curriculum for grades 1-5 with adaptive difficulty levels.
How does the AI adapt to my child's learning?
Our AI analyzes your child's responses, time spent, and success patterns to automatically adjust problem difficulty and suggest personalized learning paths.
Can I track my child's progress?
Absolutely! The parent dashboard provides detailed progress reports, achievement tracking, time spent learning, and insights into strengths and areas for improvement.
What if I want to delete my child's data?
Parents have full control and can delete child profiles and all associated data at any time through the dashboard or by contacting our support team.